Do you have strong customer service skills and the ability to learn quickly?
Education Systems Management is looking for someone to provide support and solve issues for our customers across enterprise applications including OneSchool, OneSchool Finance, QParents and QTeachers, as well as any future departmental applications.
The ideal candidate will show initiative and be proactive in their approach to their own learning and development, with the ability to quickly upskill, understand and support these applications. Does this sound like you? Apply today! This position is offered on a permanent, full-time basis.
About The Department
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
As The Support Officer You Will
- Provide support and resolve issues raised by customers related to the use of current and future enterprise applications supported by Education Systems Management, for example Office365, OneSchool, OneSchool Finance, QLearn and Managed Internet Services (MIS).
- Provide advice and analysis on the maintenance and ongoing support of current and future enterprise applications supported by Education Systems Management.
Responsibilities Include
- Apply your knowledge and use analytical and problem-solving skills to resolve incidents.
- Respond to requests for advice and support by speaking with clients and responding in writing where appropriate.
- Actively participate in team meetings and activities and work collaboratively to understand and support the objectives and goals of Education Systems Management.
- Monitor incident queues to ensure requests are efficiently prioritised and dealt with in a timely manner.
- Develop, review and edit Knowledge Base Articles (KBAs) and other supporting materials.
- Work collaboratively to analyse trends in support requests and incident data, and report on findings to the team.
- Work with the team to document, review and report on internal processes and procedures.
- Provide coaching, mentoring and training to other internal support staff.
Benefits
- Once independently operating, enjoy a flexible role with the possibility of working remotely (by negotiation with your supervisor).
- Support schools in delivering results and helping to realise the potential of every student.
- Work with a passionate and supportive team whilst you expand your knowledge in application support.
Interested? To Apply:
- A brief resume (no more than two pages) including contact details for 2 referees (referees should have an understanding of your relevant work history);
- A brief response (no more than two pages) outlining your suitability for the role addressing the role description and the about the vacancy in the job advertisement.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
Occupational group IT & Telecommunications
