Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.
The Student Engagement Advisor is a key member of the Risepoint Australia team, you will work as part of a team who work with students from around Australia needing guidance to make the right decisions about postgraduate study – ultimately improving people’s lives and helping them reach their full potential.
How You Will Make An Impact
- Reporting into the Student Engagement Manager, this integral position will be the first point of contact for students from around Australia who need assistance to make the right decisions about postgraduate study.
- Student Engagement Advisors are critical not only to our business, but to the students that they support. Each Student Engagement Advisor represents a partner university where they guide prospective students on the entire enrolment process from inquiry to application submission and enrolment into their course. You are counted on to provide thorough information about a universities courses and serve as a link between various departments. Depending on the needs of the individual student, Student Engagement Advisors provide not only guidance on processes, but support through the various obstacles a student may encounter.
Key Duties And Responsibilities
- Phone and email-based student outreach:
- Contacting warm leads who have enquired about our partner programs.
- Cross functional relationships:
- Working closely with Marketing, Academic Services and Student Support teams to ensure continuous feedback loop in maintained.
- Share any key insights with the broader teams for product development and industry connection opportunities.
- Data Integrity and Admin:
- Ensuring student records are kept up to date so that students receive the correct information regarding their application and/or enrolment.
Key Capabilities
- Client service-oriented individual with outstanding written and verbal communication skills.
- Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.
- Ability to work in a fast-paced environment with excellent problem-solving and decision-making abilities
- Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
- Experience in customer service, sales support, or education-related fields will be highly regarded but is not essential.
Qualifications
- 1-3 years of work experience in a customer service role or related field is required.
- Preferred Education: An undergraduate degree in any discipline.
- Travel Requirements: Occasional interstate travel is required
- If located near our Melbourne, Australia office, you will have the opportunity to go into the office once or twice a week. Office Location: Lvl 18, 1 Nicholson St, East Melbourne. VIC 3002 Australia
Attributes Include
- Customer focused mindset / student centric approach
- Strong communication skills
- High level of attention to detail
Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce
This Role Is Eligible For Comprehensive Benefits
Personal and Professional Development:
- Continuous Professional and Leadership Development Programs
- Tuition Reimbursement for employees and their dependents
