About The Role
As an Admissions Support Officer at Monarch Institute, you’ll play a vital role in supporting our Sales and Student Services teams to ensure a seamless and positive enrolment experience for all prospective students. You’ll be working closely with various teams to assist with admissions-related tasks, maintain accurate student records, and help improve our processes to deliver the best outcomes for students. We are a growing team who need highly motivated individuals to help support admissions requirements and daily duties.
Key Accountabilities
- Support the Sales and Student Services teams with course advice, eligibility checks, and funding options.
- Complete enrolments for all Sales team members across multiple platforms.
- Maintain accurate student communication records and ensure all conversations are detailed within Salesforce.
- Maintain accurate student records.
- Contact students to assist in the rectification and completion of enrolment records.
- Accurately complete second checks for the Sales team.
- Collaborate with Student Services team and Sales teams to identify improvements to current processes and systems.
Required Skills
- Outstanding communication skills with a high level of attention to detail.
- Excellent support record, working within a high-volume enquiry driven environment.
- Adaptable and consultative style in dealing with a wide range of students.
- Thrives working in a high-performing, team focused environment.
- Proven experience working with a case management system or database i.e., Salesforce.
Why work for us?
- Fully remote, flexible work environment
- Collaborative and inclusive culture
- Nationally recognised, award-winning RTO
- Opportunities for professional development
- Make a real difference in students' lives
How To Apply
If you’re passionate about helping students succeed and meet the qualifications and experience required, we would love to hear from you! Please click on ‘APPLY’ and submit your application, including a cover letter and resume showcasing why you're the perfect fit for this role.
